Terms Of Service

WEBSITE USER AND MEMBERSHIP TERMS AND CONDITIONS

Last Modified: 10 June 2017.

These Website User and Membership Terms and Conditions govern your user and access to and/or membership in, www.Netserj.com. www.Netserj.com maybe referred to as any first person pronoun such as "we", and "us". These terms must be followed by anyone who is registered and use ANY of our services. By using, purchasing, viewing, or even reading our services you agree to be bound by these Terms and Conditions. If you do not agree or if you do not follow to be bound by these Terms and Conditions you may not use any of our services, and your account will be terminated. In order to agree to use our services you must be 18 years old or older. If you are ages 13 to 17 you must have the permission from a parent or legal guardian to access. You must be atleast 13 years old in order to enter into this agreement.


A. Usage Policy

Acceptable Use Policy for BASIC Linux VPS services:
The following are strictly prohibited:

•Minecraft and its variations and anything related to Minecraft

•Multics

•Chobots, Starbound, Runescape

•Teamspeak and Mumble

•Denial of Service (DoS) attacks

•Port scanning

•TOR/VPN/Proxy/Any kind of anonmity services (VPN and Proxy usage is fine if they are only used by the customer themselves.)

•Torrents

•Illegal downloads/Piracy

•CamFrog

•Virtual currency (*coin) mining

•HentaiAtHome

•IP spoofing

•Fake/Replica product websites

•World Community Grid

•HYIP websites

•Booter/Stresser websites

•HitLeap or any artificial traffic creation

•iBusinessPromoter or similar software

•LIULIANGKUANG

•Chinese private game servers or websites

•Nested Virtualization

•Any kind of high CPU, IO and network usage

•We prohibit any kind of bulk mailing activity.


B. Refunds and Disputes

1. All overages must be reported within 30 days of the time the dispute occurred.

2. All refund request must be done via ticket.

3. We DO NOT offer refunds unless you fall into anyone of the situations: We had a downtime lasting longer than 72 hours.

4. If you feel like you need to request a refund for any reason you must make that request within 15 days from the date you made your purchase.

5. We do not stall our web design services for over 30 days. After 30 days you will be charged a re-design fee.


C. Account Cancellations & Payments

1. All requests for canceling accounts must be made from the client portal.

2. Failure to cancel on time may result in lost of service until charges are paid in full.


C. Inbound/Outbound DDoS Attacks

1. DDoS is an acronym for Distributed Denial of Service Attack. A type of denial of service attack in which an attacker uses malicious code installed on various computers to attack a single target. An attacker may use this method to have a greater effect on the target than is possible with a single attacking machine. As a Netserj user, you are ultimately responsible for making sure that your account is secured, and that no root kits or viruses are on your server.

2. Violation of this Inbound/Outbound DDoS policy will result in severe penalties. Upon notification of an alleged violation of this policy, whether your server has become the victim of a DDoS Attack or you are deliberately performing the DDoS, Netserj will invoice the client $5 per DDoS incident and initiate an immediate investigation. During the investigation, Netserj may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our DDoS policy, Netserj may, at its sole discretion, restrict, suspend or terminate customer's account.

3. As our Customers are ultimately responsible for the actions of their clients over the Netserj network, it is advisable that Customers develop a similar, or stricter, policy for their clients.


D. SPAM and Unsolicited Commercial Email (UCE)

1. Netserj takes a zero-tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of The Company may not use or permit others to use our network to transact in UCE. Customers of Netserj may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

2. Violation of Netserj's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Netserj will initiate an immediate investigation (within 48 hours of notification). During the investigation, Netserj may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Netserj may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Netserj reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Netserj will notify law enforcement officials if the violation is believed to be a criminal offense.

3. As our Customers are ultimately responsible for the actions of their clients over the Netserj network, it is advisable that Customers develop a similar, or stricter, policy for their clients.


E. Responsibility for Content

1. You, as a Netserj customer, are solely responsible for the content stored on any our our services.

2. You, as a Netserj customer, are solely responsible for how the service you own is used.

3. You, as a Netserj customer, are solely responsible for keeping up with our Terms and Conditions as it may change at any time.

To ensure the best performance for all of our customers, we enforce the following limits:

- Your VPS should not have a load average of 4 for more than one hour, or Your VPS will get restarted.

- Your VPS should not have a load average of 2 for more than two hours, or Your VPS will get restarted.

- Your VPS is configured to send a maximum of 50 emails per hour. If You have justification, please open a ticket and we'll raise this limit for You.

Unless otherwise stated, CPU cores are shared and they are not dedicated to You. We allow You to use all of Your cores for Your peak times, but You cannot use them for an extended amount of time.

Our system will automatically suspend VPSs with 5 minute load average more than 30.0